Shipping
Returns & exchanges
Definitions
1.1. Goods means the Products we are selling to you in the Order.
1.2. Order means the contract for the sale and purchase of the Products that you have selected from this website as summarised in your Order Confirmation.
1.3. Order Confirmation means the written summary of the Products you have selected and personalised, displayed to you after your payment details are entered and processed.
1.4. Product(s) means any of the items displayed for sale on this website.
1.5. Terms means the terms and conditions displayed in writing from time to time by us on this website.
1.6. We or us means Trudy’s Store.
1.7. Writing or written includes text displayed on this website and email communication.
Use of the Website
2.1. We must receive payment of the price stated in the Order Confirmation before your Order can be accepted. Once payment has been received by us, we will confirm to you in writing that your Order has been accepted at which point the Order will become a legally binding contract.
2.2. The provision of an email address by you shall be deemed as confirmation from you that you are happy to accept electronic communication at that address.
2.3. Unless otherwise expressly stated, copyright, database right or similar rights in all material presented on this website (including the design, graphics, photographs, text, video clips, reprographics, sounds, demos, patches and other material) are owned, controlled or licensed by us or other third parties and are protected or covered by copyright, trademark, intellectual property law and other proprietary rights. Any use of materials on our website (including, without limitation, reproduction, alteration, modification, storage, distribution, or republication) is strictly prohibited except where expressly authorised.
2.4. We reserve the right to amend these Terms from time to time and any future Orders placed by you will be subject to the Terms then in force, therefore it is your duty to check these whenever you visit the website.
Your Account
3.1.You are responsible for maintaining the security of your username and password and no liability is accepted by us for any abuse of your account if you fail to do so.
3.2. If you suspect your account has been or is likely to be abused then please notify us as soon as possible to allow us to take action to suspend your account.
3.3. We reserve the right to restrict, suspend or cancel your account at our discretion.
Conditions of Sale
4.1. These Terms and the Order Confirmation are the whole agreement between us for the sale of the Goods.
4.2. Personalised goods cannot be canceled or amended once the order has been placed.
4.3. We reserve the right to cancel the Order if: (a)the personalisation of the Goods by you is deemed by us to be unsuitable, offensive, discriminatory or otherwise inappropriate; or (b) one or more of the Goods was listed at an incorrect price. If we do cancel the Order, we will notify you in writing and refund any payment received from you.
Products
5.1. The illustrations of the Products on this website are solely to provide you with an approximate idea of the Products they describe and are not binding and may be subject to slight variations in color and design.
5.2. No intellectual property in the Goods is included in the Order and you may not copy, distribute or modify in any way any of the Goods
Delivery
6.1. We will post the Goods to the address or addresses on the date or dates specified in the Order Confirmation by first class post.
6.2. You become the owner of the Goods once we have posted them and delivery shall be at your own risk.
Defective Goods & Complaints
7.1. If the Goods appear to be defective or you have a complaint about your order then please contact us within 28 days. At our discretion, we may arrange to deliver a replacement product or, alternatively, we may require you to return them to us at 64 Polwarth Street, Glasgow g12 9TL. Upon receipt, we will inspect the Goods and, if we agree they are defective, we will issue a refund within 14 days. This is in addition to your statutory rights.
Limitation of Liability
8.1. Save as precluded by law, we will not be liable to you for any unforeseeable losses nor for any indirect or consequential loss, damage or expenses (including loss of profits, business, goodwill or reputation) howsoever arising and whether or not we had knowledge of the potential for such loss and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Goods.
8.2. Nothing in these Terms shall affect your statutory rights or shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
8.3. The availability of this website is at our discretion and it may be suspended or removed, temporarily or permanently, without liability to you. No warranty is given that this website or any downloads from it are free from viruses or malicious software and we have no liability to you or any loss you suffer as a result.
8.4. Any external links are provided for information only and we accept no liability for any loss or damage you suffer as a result of visiting those websites.
8.5. We shall have no liability to you for any delay or failure to deliver the Goods or for any damage to the Goods for any reason beyond our reasonable control including, without limitation, strikes or other industrial actions, breakdown of systems or network access, flood, fire, adverse weather, explosion, accident, natural disaster or Act of God.
Privacy policy
- To communicate with you about your order
- To fulfil your order
- For legal reasons (like paying taxes)
General
10.1. If any of these terms and conditions are held to be unenforceable then the
enforceability of the remaining conditions shall not be affected.
10.2. This contract shall be governed by the laws of Scotland and
the parties agree to the exclusive jurisdiction of the Scottish Courts.
Personal data we may collect about you
We will obtain personal data about you (such as your name and address) whenever you complete an online form. For example, we will obtain your personal data when you register to use this website.
We may monitor your usage of this website. This may include monitoring how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on ‘Use of cookies’ below.
How we may use your personal data
- To communicate with you about your order
- To fulfil your order
- For legal reasons (like paying taxes)
- Fraud prevention and detection
- Billing and order fulfilment
- Customising this website and its content to your particular preferences
- To notify you of any changes to this site or our services which may affect you
- Security vetting
- Improving our services
Use of cookies
When you use this website we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally. We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disk. Cookies are used for several reasons:
• To recognise you whenever you visit our website. To speed up access to this website (so you do not have to log on each time)
• To store your personal preferences
• To build a profile about you
• To better target our marketing and advertising campaigns
The vast majority of web browsers accept cookies. However, you can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: aboutcookies.org
Your rights
You have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:
• Put your request in writing by email to
hello@trudysstore.com (a handwritten letter is also acceptable)
• Provide us with enough information to identify you (e.g. account number, username, registration details)
• If your objection is not to direct marketing in general, but to direct marketing by a particular channel (e.g. email or telephone) please specify the channel to which you are objecting.
My contact details
I welcome your feedback and questions.
If you wish to contact us, please send an email to hello@trudysstore.com or send info to me at 114 Berkeley St, Glasgow G3 7HU
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.
